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a) Bookings and reservations shall only be negotiated on receipt of the deposit of £100. This must be received within three days of the initial email or telephone confirmation of property availability. All deposits are non-refundable.
b) The balance of the full cost of the holiday, including any other fees or charges for services and items as agreed in writing shall be payable six weeks before the commencement of the holiday.
c) If a holidaymaker books the holiday less than six weeks before its commencement, the full charge of the holiday and any other agreed charges shall be payable at booking and a booking will only have been made once payment has been received. If a request for cancellation is made within 6 weeks then Mirefoot Cottages will use their best endeavour to resell the holiday, but if this is not successful or not possible then full payment will be due. By best endeavour we mean the re-advertising the property on the web-site as available and any other methods available to us.
d) On receipt of the booking the holidaymaker will be sent confirmation of the booking and the holidaymaker is then responsible for the balance of the full cost of the holiday. If an error is made on the confirmation against published prices we reserve the right to alter and recover any undercharges at any time.
e) Failure to make a final payment of the balance of rental and any other agreed costs or fees within the specified time will be treated as a cancelled booking. No reminder will be sent as to the balance of payment due and in the event of not receiving the required balance the holiday will be deemed to be cancelled and all payments made forfeit and the property made available for re-letting.
f) All payments, unless otherwise specified, are to be made payable to 'Mirefoot Cottages' and sent to the address on the website or the one given by phone.
Properties are available from 16.00 hrs on the day of your arrival and must be vacated by 10.00hrs on the day of the departure.
On departure you must ensure the property is secured and the keys posted back through the letter box
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A condition of acceptance of any booking is that the holidaymaker will take good care of the property and its contents, and that it is left in a truly clean and tidy state as you will have found it. The care is to include all furnishings, utensils, crockery linen and a general state of cleanliness on departure, and though you might not be charged for minor breakages, you are responsible for all damage or breakages and their cost shall be payable on demand.
In all cases you must inform us of any pets you wish to bring, and only do so after written confirmation. Any agreement is on the understanding that on departure there shall be no evidence of the pet either inside the property or gardens and that no nuisance or annoyance is caused to the neighbours. A pet must never be left alone inside a property or its grounds.
The number of persons using the property (except for babies under 2 years) shall not exceed the maximum number as stated in the individual property descriptions, unless otherwise arranged with us in writing. The owner is entitled to refuse admission to any persons, or pets not declared on the booking form, or agreed in writing at a later date. The owners or Agent reserves the right to refuse, curtail or terminate any booking occupancy which in our opinion by reason of number of composition of the party may be unsuitable for the property, and all monies will become forfeit.
We believe the information contained in the brochure to be correct, and the descriptions have been passed by the tourist council as fair, informative and accurate and the star rating of quality assessed and awarded by them. It is the responsibility of the guest to ask for clarification prior to booking of any points, items or matters that may not be covered in the description are are of importance to their stay.
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We reserve the right to alter the details at any time. Where a free service is included such as welcome packs etc become unavailable or modified the Owner will not be liable to refund or compensation to the guest.
The use of any amenities or facilities of the property, by the holidaymaker, any member of the party or invited guest is entirely at their own risk.
The property owner or his/her representative shall be allowed access to the property at any reasonable time during the holiday occupancy.
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a) Whilst we endeavour to take care to ensure your satisfaction with the property to its star rating, should you have cause for complaint this must be reported to the Owner immediately so that the matter can be investigated fully, allowing for the opportunity to try to correct and make good the problem. With respect, a complaint not reported at the time cannot be subsequently entertained after you return home, as you will appreciate it would be difficult to investigate and/or have the opportunity to rectify.
b) Should an item fail or the property and furnishings suffer some wear and tear as much as is reasonably possible will be done to effect a speedy repair, but it must be understood that this is not always possible as we are subject to third party availability and that replacement items or spare parts may need to be ordered. Should an item remain unrepaired this will not automatically warrant a refund or compensation as the item/items form only a part of the overall accommodation, except where the problem renders the property as unsuitable accommodation. Should a failure be deemed by the Owner to render the property unsuitable for occupation then the guest must terminate occupation in order to seek any refund which will be limited to only the rental paid.
c) Force Majeure - In the event of failure of services or facilities outside of the owner’s control, ie electricity, gas, water etc. also attractions and facilities outside of those of the property, also weather conditions that affect travel, then the Owner will not be held responsible or liable in full or part for refund or compensation, this save where a property is deemed unsuitable for use, eg fire or flood when the liability will be only to a maximum of the rental paid
d) In the event of a complaint not being resolved to the satisfaction of both the Owner and the holidaymaker, as registered members of Visit Britain the English Tourist Authority, the Owner reserves the right to refer the matter to the VB for advice and inspection as does the holidaymaker. Should the matter continue to be unresolved by the actions of either the holidaymaker or the owner, the holidaymaker must then take issue, legal or otherwise, directly with the owner of the property (The owner’s name & address will be issued at this stage)
a) Non of our term & conditions deny the holidaymaker or the homeowner their statutory rights.
b) Where loss or damage arises from breach of contract, negligence, misrepresentation or otherwise the Owner shall not be under any liability to the holidaymaker or to third parties for any loss or damage howsoever arising.
c) No liability shall be accepted by the Owner for oral representations made by employees of the Owner.
d) The Owner makes no warranties or representations as to the state of the property beyond condition at the time the annual VB inspection.
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